Cisco IronPort: Messages in Work Queue growing

21 10 2015

If we see the counter of Messages in Work Queue grow and grow, maybe the problem is related with the antispam, case frequently if the applicance has been swiched off in middle of a antispam upgrade (each 5 minutes).

The error for this case is:
cisco-iron-port> workqueue status
Status as of: Wed Oct 21 15:32:47 2015 CEST
Status: Paused on services: antispam
Messages: 72942

For recreate the database, some post tell us to request a service ticket, but we can try to do directly:

cisco-iron-port> antispamupdate ironport force
Forcing updates for CASE rules.

The process is recreating the database, note that in the ‘Version’ field, the tag is unavailable:
cisco-iron-port> antispamstatus
Component Last Update Version
CASE Core Files Never updated 3.1.0-014
CASE Utilities Never updated 3.1.0-014
Structural Rules Never updated 3.1.0-014-20110519_213708
Web Reputation DB Never updated 20110317_102448
Web Reputation DB Update Never updated 20110317_102448-20110317_102448
Content Rules Never updated unavailable
Content Rules Update Never updated unavailable

After a few minutes, all return to the normally:

cisco-iron-port> workqueue status
Status as of: Wed Oct 21 15:42:03 2015 CEST
Status: Operational
Messages: 73098

More info:
http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118303-technote-esa-00.html
http://www.roesen.org/files/esa_cli.pdf
https://supportforums.cisco.com/discussion/11254106/paused-services-antispam

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